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Return and Refund Policy for omsweetshop.com

Effective Date: July 28, 2024

Thank you for shopping at Om Sweet Shop. This document governs all returns and exchanges of Om Sweet Shop (“omsweetshop.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Om Sweet Shop reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

  • “Products” means all products and services sold at omsweetshop.com.
  • “Customer” means end user customers that purchase directly from distributors or wholesalers.
  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Om Sweet Shop, Om sweet shop, Chattiwind, Chatiwind Rd, Moni Chowk, Amritsar, Punjab 143001
  • “Orders” refers to your requests to purchase a Product from us.
  • “Website” refers to Om Sweet Shop, accessible at omsweetshop.com.
  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Om Sweet Shop Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return Policy Exceptions

  • Only regular priced items may be refunded. Sale items are non-refundable

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

  1. Notify usPlease notify us as soon as possible of your intention to return or exchange an item. You can notify us:
    • Via a form on our website: https://omsweetshop.com/
    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
  2. Ship it backThe following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
  3. Inspection & RefundUpon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

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